1. What are the advantages
of purchasing a website template?
The major
advantage is price: You get
a high quality design for just
$20-$70. You don't have to hire
a web designer or web design
studio. Second advantage is
time frame: It usually takes
5-15 days for a good designer
to produce a web page of such
quality.
2. What do I receive when
I order a template?
After you
complete the payment via our
secure form, then you will receive
a confirmation email with link(s)
to download .zip(s). The .zip
file(s) contains the following:
PSD file(s), HTML file(s), fonts
and advanced clipart library.
3. In what formats are your
templates available?
Website templates
are available in Photoshop and
HTML formats. Fonts are included
with Photoshop file. In most
templates HTML is compatible
with Adobe GoLive, Macromedia
Dreamweaver and Microsoft Frontpage.
4. What am I allowed and
not allowed to do with the
templates?
You may:
-
Build
a website using the template
in any way you like.
-
You may
not:
-
Resell
or redistribute templates
(like we do).
-
Claim
intellectual or exclusive
ownership to any of our
products, modified or unmodified.
All products are property
of content providing companies
and individuals.
-
Make
more than one project using
the same template (you have
to purchase the same template
once more in order to make
another project with the
same design)
5. What is the difference
between unique and non-unique
purchase?
NON-UNIQUE
PURCHASE:
Non-exclusive
purchase means that other people
can buy the template you have
chosen some time later.
UNIQUE PURCHASE:
Exclusive
purchase guarantees that you
are the last person to buy this
template. After an exclusive
purchase occurs the template
is being permanently removed
from the sales directory and
will never be available to other
customers again. Only you and
people who bought the template
before you will own it.
6. Is it reasonable to make
unique purchase of template
that was already purchased
before?
Yes. Because
there is very small chance that
you will find the same design
on the net. There are more than
3,000,000,000 webpages online
now according to statistics
on
www.google.com.
7. Is the license a one-time
fee payment?
Yes, the
payment for your template is
a one-time fee without any additional
charges. After purchasing you
may use the template as many
times as you need for one website.
8. Is it possible for me
to pay one price and have
access to all downloads for
a certain amount of time?
Sorry, we
do not provide membership based
services.
9. I would like to make
payment by company check.
Is that possible?
Please use
MoneyBookers payment option.
They accept payments by check
10. Is there any return
policy?
Since our
company is offering non-tangible
irrevocable goods we do not
issue refunds after the product
is shipped, which you are responsible
for understanding upon purchasing
any article at our site. Please
make sure that you've carefully
read 'sources available' section.
We only make exceptions with
this rule when the product appears
to be not-as-described on a
case by case basis in agreement
of the parties concerned. The
deadline for any refund claim
is one week after the delivery
date.
11. I ordered a template
but haven't received the download
information.
In this case
please contact our Billing Department
via
support
chat or e-mail (billing@template-help.com).
12. I was billed twice.
I received 2 emails from merchant
Make sure
that these charges have different
order IDs. If it is so, contact
our billing department.
13. Is it possible to reactivate
my download link if it was
deactivated after 3 days?
Yes. Please
contact our billing department
and they will reactivate your
link.
14. I would like to purchase
a template, but it is not
available on the site anymore.
The template
has been sold out for exclusive
price. Look for similar templates
in our collection!
15. How can I modify a template
to suit my particular website?
16. Are your templates Microsoft
FrontPage compatible?
Most of templates
come with HTML that is compatible
with Adobe GoLive, Macromedia
Dreamweaver and Microsoft Frontpage.
Please check the 'sources available'
field in the template preview
window.
17. What is Adobe Photoshop?
Adobe Photoshop
is the world's most popular
graphics editing package. You
can find more info about Photoshop
and download a free trial version
at Adobe website.
18. What software do you
recommend for making HTML?
We think
that Macromedia Dreamweaver
is the best.
19. How can I modify flash
portion of the template?
20. When I try to open the
flash fla file, I get an error
Unexpected file format.
This means
that .fla file is incompatible
with your Flash version. Please
install Flash MX to edit this
file or get in touch with our
support personnel to have the
file converted to appropriate
version.
21. Can I edit flash template
in Swish?
No. Our flash
templates can be edited only
with Macromedia FlashTM
22. Can I change the pictures
on the flash animated website
and put my own pictures instead?
Yes, you
can.
23. What is the best place
to find photos/images for
modification of my template?
24. I was wondering if you
could give me the contact
info for a particular designer?
Sorry, our
corporate policy prohibits direct
contacts with contractually
oblidged designers.
25. Is it possible to use
your templates to develop
websites for my customers?
Yes. It is
perfect for designers who want
to offer their customers a high-quality
design and also save time and
money. Mind that when you purchase
the template with oridnary or
exclusive licence you're entitled
to create only one project (one
domain name).
26. Can I put low resolution
thumbnails of templates on
my website for my clients
to choose designs?
Yes, of course.
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